Market

Return Policy Guidelines

You may initiate a return within seven (8) days if the item is incorrect, damaged, defective, or counterfeit.
All seals, tags, and accessories must remain intact; items must be returned in original packaging.
For devices, all passwords and security locks must be removed.
Change-of-mind returns are allowed except for restricted items such as swimwear, underwear, cosmetics, and supplements.

Please ensure your item meets Donvell’s return requirements to qualify for a refund.

1Log in to your Donvell account and select “Orders.”

2Select the item you wish to return and click “See Details.”

3Click “Request a Return.”

4Select the quantity and return reason, provide additional details, then click “Next.”

5On the return method page, click “Next.”

6Choose your city, select your preferred Pick-Up Station (PUS), then click “Select Station.”

7Select your preferred refund method.

8Review and submit your return request.

Business days are Monday–Friday. Saturdays may be excluded for some pickup stations. Public holidays are not counted.

Once your return request is created, drop off your item(s) at any Donvell Pick-Up Station within 3 business days.

Tier	Location	Drop-Off Timeline	Refund Timeline
Tier 1	Lagos	1-3 business days	1-4 business days
Tier 2	Abuja	1-3 business days	1-4 business days

Refund processing begins once your item is received and validated at the pickup station.

If validation fails, the item will be returned to you and no refund will be issued.

Once validated, Donvell initiates the refund. Banks may take 3-10 business days to complete the credit.

Mon-Fri: 8am-6pm
Weekends: 8am-5pm
Public Holidays: 9am-5pm

Mon-Fri: 8am-5pm
Public Holidays: 9am-5pm